Privacy policy

Data we collect

When you contact us or send an order inquiry, we may collect your full name, email address, phone number, delivery address, message content and selected product details.

Purpose of processing

We use data to answer inquiries, confirm product availability, organize delivery, issue accompanying documentation and comply with legal obligations.

Legal basis

Processing is based on steps requested by the customer before purchase, fulfilment of purchase, legal obligations and legitimate interest in responding to inquiries and improving service.

Who may receive data

Data may be shared with courier services, accounting and technical service providers only to the extent necessary for order fulfilment, website support or legal compliance.

Data retention

We retain data for as long as necessary for the purposes for which it was collected, or for periods required by law for business and accounting records.

Your rights

You have the right to access, correct, delete, restrict processing, object to processing and exercise other rights under personal data protection regulations. Requests may be sent to info@casadellottica.rs.

Cookies and local storage

The website uses basic browser storage for the cart function. This data remains on the user's device and keeps selected models while the user sends an inquiry.